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About Us

Laura & Luke with their dogs in a lavender field

Nice To Meet You


We're a small family-run company, run by Laura, with support from Luke and occasionally Lynne.

On the left is Juniper, an elderly rescue who we said goodbye to in 2023 at the ripe old age of 15, and on the right is Bear, the blind Chihuahua cross, who's still going at the age of 16 and a half!

We of course also have our namesake, Pino the cat, another little dog called Georgia (AKA 'George'), as well as 2 rescue kittens, Maeve and Pepe, who You'll no doubt get to meet during your virtual consultation!

Lynne has a couple of rescued kitties, Esme, and Domino, and enjoys helping out with her 4-legged 'grandkids'! 

We absolutely love what we do, especially getting to know your lovely animal family. We believe it's so important to form a strong bond with the animals we work with, and we treat each one with love and care as if they were our own. We cannot wait to welcome yours into the Pino's Pals family! 

We look forward to meeting you soon! 

Laura, Luke, Lynne

(and the 4-legged crew!)

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Pino's Pals are based in Salfords, Surrey, and exclusively cover the Redhill, Reigate, and Horley area. We've worked in the Animal Care sector for a number of years, and are passionate about providing brilliant services, not only for our human clients, but for our 4 legged clients, ensuring all of their needs are met, and they feel completely relaxed in our company.


We are fear-free certified, so we work in a carefully considered manner to build trust with your cats, and interact in a calm manner, in a way which makes them feel safe.

We understand the importance of providing, each and every cat with suitable exercise, enrichment, and companionship, and we believe that owners should be able to leave their cats in 'qualified hands' when going to work or away on holiday, which is why we have completed relevant qualifications, and dedicate many hours for continued professional development ('CPD').

As much as we consider all of our 4 legged part of our extended family, we think most of our human clients feel the same about us-we feel we've manage to combine the professionalism and knowledge of a professional company, but with the familiarity, trust, and friendliness you get from close friends and family. We hope you enjoy getting to know us and our cheeky sense of humours (as well as being famously thorough with your pets' care details!), as much as we love getting to know you and your pets! 

Our other interested outside of our work and learning more about our companions, include training and teaching a modern martial art (Laura gained her black belt in 2023!), general fitness, and one of us is even a Line Dancer(!), blogging, a bit of gaming, and watching movies. We are long-term vegans/vegetarians and enjoy cooking and dining out when we get a rare free evening!

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Qualifications & CPD

  • National Diploma in Animal Management: Triple Distinction & Outstanding Achievement Award.

  • Dog Walking and Pet Home Sitting Professional Diploma: Distinction.

  • Pet First Aid Certificate-Pro Training.

  • Health And Safety In The Workplace Certificate.

  • Food Hygiene Level 1.

  • Learn How To Effectively Manage Groups of Dogs In an Off Leash Environment with Kathy Sdao.

  • Understanding pain in animals with vet and behaviourist Amber Batson.

  • Signals of Pre-emptive Aggression Webinar by Sarah Whitehead.

  • On Lead Aggression, Reactivity and Conflict in Dogs with Dawn Allen.

  • Dog-dog: The forbidden topics of Play, Sex and Conflict with Sarah Whitehead.

  • Recognise Subtle Signs of Pain in Pets and How To Keep Them Comfortable with Dr. Andy Roark.

  • An Introduction to the Use of Complementary Therapies in Chronic Disease.

  • Feline Territory Related Stress, a webinar by Jon Bowen DipAS (CABC) MRCVS on feline behaviour and how environmental modification can improve quality of life.

  • Helping your dog live a long healthy life PLUS how to comfort old achy bones.

  • Helping Animals to Heal themselves! - Talk by Stacey Bevan of Good Vibrations Holistic Balancing for Animals.

  • Cats are cool - understanding cat body language and behaviour with Suzanne Rogers of Learning About Animals.

  • Loose Dogs & Dog Fights by Trainer Robin Bennett.

  • How To Handle Your Pet Rabbit by The Rabbit Vet (Molly Varga).

  • Small Furry Animal Behaviour with Dr Anne McBride.

  • Care Campaign Change - Suzanne Rogers (Behaviourist & Welfare Consultant).

  • Feline Destructive Scratching and How To Solve It.

  • Learn How to Introduce Cats to Each Other.

  • The Essential Pet Care Policies and Procedures with Niki Tudge

  • Tools, Toys & Equipment for the Pet Professional - with Louise Stapleton-Frappell

  • Canine Communication for the Pet Care Provider with Angelica Steinker

  • Feline Communication and Social Behaviour with Paula Garber

  • Need Help Reinforcing Behaviours When You Are Gone? – Crate Strategies with Smart Animal Training Systems

  • The Myths that Just Need to Be Busted with Mary Jean Alsina

  • Foraging Felines: Providing House Cats with Necessary Mental and Physical Stimulation through Fun with Their Food by Amy Martin of Conscious Companion 

  • Dog Law Seminar With Trevor Cooper

  • Perfect Puppy Webinar

  • Pet Remedy Natural De-Stress & Calming With The Webinar Vet

  • Appropriate Play Webinar

  • Shelter Enrichment & Inter-Dog Communication

  • Inter-Dog Play & Managing Play The LIMA Way

  • Texas Pet Sitters Virtual Conference 2021

  • Canine Body Language Workshop With Dog Training College

  • Observations In Dogs With Alex Wilson (trainer & TTouch Practitioner)

  • Choosing The Right Equipment With Alex Wilson

  • Dog Body Language Components - Dog Training College

  • Canine Emotion - DTC

  • Canine Vocalisation - DTC

  • Dog-Dog Communication - DTC 

  • Detailed Video Analysis - DTC

  • Building Your Dog's Confidence - DTC

  • Lockdown and Separation Anxiety: What’s Really Going On? - DTC

  • Dog Body Language Workshop - DTC

  • Help, My Dog's Scared Of The Vet! - DTC

  • And many, many more!

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